Andy on Twitter

  • Self help posts on Medium have reached toxic levels. .,
  • Malcolm Turnbull thinks Australia Post's CEO is overpaid - and it looks like he's the world's most expensive postie ,
  • “Algolia: The Most Impactful Early Sales Tactics” ,
  • DropBox story is just amazing – From zero to a billion in a decade ,
  • Wandered into JBHifi. Had what I needed on display but not in stock. Why merch what you don't have. Bring on Amazon. .,
  • Wow, was waiting for Amazon to arrive and nuke Aussie retail. Seems they Rent needed. Herringbone and R&B now in VA. ,
  • I Work from Home - The New Yorker ,
  • Dan has some good thoughts here on defining social media success by on @LinkedIn,
  • It's like forgot about dashboard in OSX. Why not just remove it?,
  • Great thoughts on agile marketing. ,
  • They are back! I want one of those hats! Jamiroquai - Automaton via @YouTube,
  • What happened to our Democratic leaders ? The silence is deafening. Stand-up with us and fight this. ,
  • So many clever fintech startups emerging and getting funding ,
  • Reading the latest economist - strikes me how bad B2B advertising is. Why do Co's think animating bad ads makes them better?,
  • Great read.... ,
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The Miele Fiasco

Induction cooking is an amazing thing to experience – at least it was for the first two weeks.

Our 30 day old Miele Induction cooktop has been inoperable for 2 weeks and counting.  

Despite diagnosis from authorised technician (recommended by Miele because they had a backlog of more than 2 weeks), Miele insisted on sending their own technician to confirm.  The Miele technician quickly blamed the electrician and joiner for problem (“incorrect wiring and lack of proper ventilation”) but was unable to diagnose, fix or offer solution.  Five days and no response from Miele (despite calling and being promised a call back) until our electrician calls to question technician’s assertions about electrical wiring. 

Miele then calls to apologise – their technician was wrong and talking out of turn.  And a search of Miele product photos fails to find a single image showing the “proper ventilation” technician asserted was necessary – namely an unsightly grill or ventilation holes between oven and countertop.  Kind of ruins the entire aesthetic they are trying to sell.  

So here we are.  Still no working induction cooktop – easily the most expensive appliance in our new kitchen – and only current hope is that original authorised technician was right and the part they ordered will fix it. 

Funny how Miele called almost daily when they wanted us to take delivery but now that they have the sale they want nothing more to do with us.

So my advice is simple – don’t every shop at Winnings Appliances. Don’t ever buy a Miele product of any kind. Deceptive – frankly dishonest – marketing and lousy service just make what was a great product experience for two weeks not worth the money or effort.

And hey Shannon Bennett, you want to rethink having your brand attached to one which has so far, for us, been comically bad.

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