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  • So called global mag propagating a US-centric view of the world. There are great CMOs outside the US ,
  • Everytime I step in I instantly regret it. Appalling service. Dirty stores. Awful coffee. Dreaming of St Ali and Dukes right now,
  • To be clear - when ordering anything large or Venti at Starbucks you are ordering a MILKSHAKE with some coffee ,
  • Further spotlighting the Wallabies Woes ,
  • Like wo has tapes anyway? Or even a tape recorder? Or a tape player? Or a fax? ,
  • RH: respect the opportunity you have @Cannes_Lions,
  • Kraft: Stay humble. Work hard. What happened yesterday has no relevance to today or next week. Don't wait for chance. @Cannes_Lions,
  • RH: companies matter in terms of getting stories out to people. @Cannes_Lions,
  • RH points to Trad media co's entering OTT ... @Cannes_Lions,
  • Kraft: nothing bad happens that doesn't have some good associated with it @Cannes_Lions,
  • Kraft: Eventually will be a NFL team in London @Cannes_Lions,
  • Kraft: The future is OTT - which means goodbye TV as we know it. Mobile + streaming + integration with games = winner @Cannes_Lions,
  • Kraft is concerned middle class not doing as well as they should. So right @Cannes_Lions,
  • The hard thing and the right thing are the same thing. Kraft @Cannes_Lions,
  • Practice patience. Never make a change unless you have something better. Kraft @Cannes_Lions,
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Southwest CEO Contributes to SWA Blog…

I think it’s a first but Southwest’s CEO clarifies recent remarks on their seating policy on the “Nuts About Southwest” blog. This is a good move – gets the message out unfiltered, start’s up a conversation with customers, and delivers more transparency.

disclosure: Southwest are a Group Lark client and did some consulting awhile back on the blog.

2 Responses

  1. By Carlos Duran on June 23rd, 2006 at 10:40 am

    Another airline who created a Corporate Blog : Air France Mexico !
    http://airfrance.typepad.com/home/

  2. By Daniel Inversin on April 2nd, 2007 at 7:13 pm

    Southwest Airlines talks about Customer Service/Communications, but do they really do it?

    I am a frequent flyer, until now with Southwest, but after last weekend..that may change!!

    Yesterday, I was flying back from LAX to Reno…Flight 299…the checkin line was from the counter, outside on the sidewalk to the next terminal…no one from Southwest had the courtesy to inform waiting passengers what was going on (after much searching I was told it was a security machine malfunction) or to find out when our flights left so we won’t miss them!!!

    Than the next fight from Oakland to Reno (#1582) was delayed..but no one tld us..there were two flights on the board and two LA flights left before us from that gate..with NO explanation why or how long?

    Even if it wasn’t Southwest’s problem..they should have let the passengers know of the situation and how long it would be!!

    Great communications..solves alot of problems and bad PR!!

    Daniel J. Inversin, hotelier

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