Andy on Twitter

  • Great piece of writing ... The Forgotten Legend of Silicon Valley’s Flying Saucer Man ,
  • Cardinal Pell, top advisor to Pope Francis, found guilty of ‘historical sexual offenses’ | America Magazine ,
  • Never buy a Miele appliance. Service levels are appalling. @MieleAustralia,
  • A Primer on Digital Humans by @soulmachines,
  • OK ... that's a quote to ponder: "In today's economy, innovation means elegant theft: robbery of your data, privacy… ,
  • Great read for all of you suffering from . ,
  • The wall of advertising on Facebook is getting ridiculous. On mobile every third thumb stroke yields another nearl… ,
  • If never ceases to amaze me the inane crap people will suggest marketing is about. What BS. Seth is better than th… ,
  • That could be it. Yikes. ,
  • Sad to see Rapha close in Sydney. They’ll loose the community and fans. And all that ransom shopping. That’s the i… ,
  • For all those upset that RL positions itself as a US company with NZ roots, this is why. Access to massive amounts… ,
  • Getting served ads -like that promoting the Apple App Store - and reconciling that with digital marketing’s claims… ,
  • When Mark says this I don’t think he is blaming anyone, just speaking the truth. “The biggest lesson from this year… ,
  • Another year. Another brilliant Ad. They've got some magic going here... ,
  • Spot on commentary about how marketers are missing a trick in owning and defining customer experience. Also like hi… ,
  • Inspired

A New House of Brands

 

Interesting shift by the owners of some of my favourite brands. But why not put all the dollars behind one of the sub brands? How much time, energy and money will be put behind Tapestry. Clearly a nice comms strategy for shareholders, but for consumers and fans I’m not sure they have the time or attention to dedicate to yet another brand.

“We searched for a name to reflect these values while also expressing the cultural diversity of our people and our brands for today and tomorrow,” said chief executive Victor Luis. “In Tapestry, we found a name that speaks to creativity, craftsmanship, authenticity and inclusivity on a shared platform and values.”

  • Learned

Amazon Goes to War

Adam nails it…. L2 also has a good read

Digital transformation is all the rage. With few exceptions, every business now grapples with how the digital economy changes how things were done in the past. Traditional industries wonder worriedly how they’ll be able to keep up.

Take note, then, that a master class on digital transformation is about to begin. Amazon announced Thursday that it will complete its purchase of Whole Foods on Monday. The screaming headlines focused, rightly, on Amazon’s promise to transform “Whole Paycheck” to affordable organics. Amazon will apply its consumer-friendly cost-cutting regimen to a range of Whole Foods products.

The bigger news, though, was how Amazon intends to make Whole Foods into a digital powerhouse—or least how it’ll integrate Whole Foods into its digital engine. The high-end supermarket’s loyalty program will become Amazon Prime, instantly boosting the value of the Whole Foods shopping experience and of Amazon’s free-delivery-and-other-benefits program.

Amazon also plans to put many Whole Foods products onto its online platforms, including many that hadn’t previously been available through e-commerce. This will be a possible step function up for Whole Foods and a boon to Amazon too.

Lastly, for now, Amazon plans to test its delivery “lockers” in Whole Foods stores. This drop-off location service is good for Amazon’s shoppers and also enhances the traffic potential for Whole Foods.

Each initial innovation that Amazon is bringing to Whole Foods is something the grocer either couldn’t or didn’t do for itself. At the same time, Amazon is able to “synergize” its e-commerce machine with one of the premier non-digital brands in the country.

Let the transformation commence.”

Adam Lashinsky

  • Learned

Where Martech Went Wrong

The current preoccupation with Martech as fancy CRM and demand generation is as baffling as it is strategically off-base.

The programmatic train-wreck occurs daily with corporates over-spending and under-auditing. Stupid is as stupid does. Most Martech investments are failing to deliver anything like the ROI promised while unleashing a wall of spam on unsuspecting and unwanting customers. And, marketers continue to chase the latest, bring shiny tool rather than returning to fundamentals.

Meanwhile, retail and distribution is being monumentally disrupted by voice and services such as Amazon Prime. Marketers need to look at Martech as the enablement of products and services, not just the distribution of messages and offers. Where is your voice strategy? Where is your ‘presence’ strategy for meeting customers in new places? How do you partner deeply with Google and others to counter Amazon?

I’d say one in ten marketers I speak to are working strategies that go beyond the 15 year Martech journey we’ve all been on. Instead that work has been left to chief digital and marketing officers. In doing so, they are ceding marketings vital role in architecting customer experience. More importantly, they are loosing touch and control of what will be one of the most important distribution and media channels emerging.

It’s time to rethink your Martech strategy.

 

 

  • Inspired

Amazon’s Beehive

Loved looking at Amazon’s newly granted a patent for ground-based mobile drone fulfilment and maintenance carriers. Further evidence that the big new battleground in retail is fulfilment and logistics.

  • Loved

Great data in the iPhone Impact

iPhone 10th Anniversary: How the iPhone Changed Visual Communication

iPhone 10th Anniversary: How the iPhone Changed Visual Communication
Via The Shutterstock Blog.

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