Andy on Twitter

  • The great thing about Twitter is being a able to have chats with my President. All one way but chats just the same. He's in Sicily!,
  • Peter Farrell is so impressive. Such an amazing Aussie brand and product. Solving real issues. Sleep disorders are a disease.,
  • As much as I complain about airlines huge thanks to for great service on my epic SYD-LAX-AUS-SFO-SJC-LAX-SYD-ADL trip,
  • So proud of the RL team. Amazing achievement. ,
  • Just finishing preso on Mobile experience has by far the worst airline mobile app I've ever reviewed. Shocking. @epicfail,
  • Ultimate in bank branding. Mega Bank. All they need to do is add evil. ,
  • What I Learned From Increasing My Prices - ExtendsLogic ,
  • On marketing workflows... ,
  • So love the story of Ted Kooser... ,
  • ,
  • So much . Going to miss you bro'. ,
  • The ageist conceit that younger workers have more energy | ,
  • Apple Pay is useless. Works less than 50% of time in taxis. Google Pay is 100% great. No bank should be supporting AP. ,
  • Super proud of presenting at YouTube brand camp. So good.,
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Air NZ First With The Dreamliner…

So, the airline with the dreamiest business class gets The Dreamliner first. Can’t wait to fly it.

Having just flown to Tokyo with American I hope every AA exec at some point gets to fly Air NZ – they are everything you should be. Stunning and comfortable interiors, great food that also flys the flag for the Nation’s produce, terrific service (employees empowered to do great work), and an upgrade program that works. (To earn loyalty you have to reward it with action, not token miles).

Saying that, boy could Air New Zealand do with some help on the Web and in reservations in the US – just getting to talk to someone (if you can find a 1-800 #) is a shocker of a process. And, why just encourage me to fly to NZ with you. Having won my loyalty, I’ll give you my San Fran to UK business as well…

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