Andy on Twitter

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  • Love but word of caution on their Flight Credits. Read the small print. My reco is just ask for a refund. Bit of a rort...,
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Air NZ First With The Dreamliner…

So, the airline with the dreamiest business class gets The Dreamliner first. Can’t wait to fly it.

Having just flown to Tokyo with American I hope every AA exec at some point gets to fly Air NZ – they are everything you should be. Stunning and comfortable interiors, great food that also flys the flag for the Nation’s produce, terrific service (employees empowered to do great work), and an upgrade program that works. (To earn loyalty you have to reward it with action, not token miles).

Saying that, boy could Air New Zealand do with some help on the Web and in reservations in the US – just getting to talk to someone (if you can find a 1-800 #) is a shocker of a process. And, why just encourage me to fly to NZ with you. Having won my loyalty, I’ll give you my San Fran to UK business as well…

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