… It’s everywhere and we can’t live without it. Imagine what happened this week when Blackberry service was interupted here in the US (thank god I was on a plane from Melbourne to San Francisco at the time!). As Dean points out, this wasn’t the only service interuption of late:

Millions of BlackBerry users lost access to their messages early Wednesday. People filing their taxes electronically at the last minute overloaded Intuit’s servers Monday and Tuesday.

We see technology breakdowns in a lot of places. The security communications system wasn’t fast enough at Virginia Tech. The White House has lost some e-mails relating to the firings of federal prosecutors. In February, a glitch at Dow Jones made some jittery traders wonder if the stock market was crashing. Even Intel, the tech giant, has had trouble locating the e-mails of top executives for an antitrust trial.

So, if you don’t have a back-up plan, you’d better get one…