• GM speaks to pulling ads from the LA TImes – discussed earlier on this Blog.
• Worth listening to… Geoffrey Moore (rated 3.1 by listeners) considers what might happen to the software industry over the next decade.
• Malcolm Galdwell from SWXW.

I read the Economist’s feature on the customer last night. A good read on the power consumers have. After reading the CEO of Verizon’s comments regarding customers in the SF Chronicle this morning I think, as a Verizon customer, I’m going to exercize some of that power::

"Why in the world would you think your (cell) phone would work in your house?" he said. "The customer has come to expect so much. They want it to work in the elevator; they want it to work in the basement."

Actually, I’d take it working on 101, 85 and 280 as a starter.