Andy on Twitter

  • Connect

Smart Thoughts From Mena

I’m a big Six Apart fan. TypePad is how I built and you see this blog. And I’m using MoveableType for all the enterprise blogs I’m working on. Recently the company ran into a few growing pains – they handled them well from my point of view. Here are some of the lessons they are sharing on Mena’s blog:
  • Read what your customers have to say
  • Ignore the tone of nasty complaints, but pay attention to the underlying messages
  • Understand that the people giving feedback represent many who remain silent
  • Don’t spend too much energy on distractions
  • Don’t be afraid to communicate
  • Trust your customers

Speak Up — Add Your Thoughts

Connections

  • Connect
How did you connect?   [?]
OLYMPUS DIGITAL CAMERA
almaty-kazakhstan-region-landscapes-1
The Daily Lark-11
The Daily Lark-5
OLYMPUS DIGITAL CAMERA
indulgences-pic-1