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Smart Thoughts From Mena

I’m a big Six Apart fan. TypePad is how I built and you see this blog. And I’m using MoveableType for all the enterprise blogs I’m working on. Recently the company ran into a few growing pains – they handled them well from my point of view. Here are some of the lessons they are sharing on Mena’s blog:
  • Read what your customers have to say
  • Ignore the tone of nasty complaints, but pay attention to the underlying messages
  • Understand that the people giving feedback represent many who remain silent
  • Don’t spend too much energy on distractions
  • Don’t be afraid to communicate
  • Trust your customers

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