Andy on Twitter

  • Amazon announces profits ⅓ of what street expected. Bezos becomes world's wealthiest person. That's just how the Zon roles...,
  • “Be the silence that listens.” — Tara Brach () (thanks ),
  • Wow! ,
  • Everytime I have to go back to the world I think "I just wish this company used for everything". ,
  • Every time I am "forced" to use Microsoft software it is nothing but a major disappointment - think the hardware might be ahead of software,
  • RR points to the sad state of the CMO. Succession is the major issue - aside from the turnover itself ,
  • Of to Christchurch. Brrrrrrrrrrr,
  • Stop whining about Facebook and Google and learn from them - spot bloody on! ,
  • Looking forward to reading this ,
  • Worth a read ,
  • Love this... ,
  • Like how McKinsey frames culture and behaviour together. ,
  • Fed Up with Super Rugby games stopages for criminal investigations. Equaly tired of thuggery ,
  • Quarter final super rugby and the stadium looks pretty empty. Sad state of super rugby in AU,
  • Agree with Mark - don't get it. Don't need to be reminded that my sandwich was a beauty chook. ,
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Smart Thoughts From Mena

I’m a big Six Apart fan. TypePad is how I built and you see this blog. And I’m using MoveableType for all the enterprise blogs I’m working on. Recently the company ran into a few growing pains – they handled them well from my point of view. Here are some of the lessons they are sharing on Mena’s blog:
  • Read what your customers have to say
  • Ignore the tone of nasty complaints, but pay attention to the underlying messages
  • Understand that the people giving feedback represent many who remain silent
  • Don’t spend too much energy on distractions
  • Don’t be afraid to communicate
  • Trust your customers

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