I purchased one of their new, super cool routers on Saturday from Best Buy. It doesn’t work.
This is no cheap router. It’s one of the Pre-N, MIMO routers. It doesn’t work. I spent just over an hour on the phone with John in the Philippines. when I asked his name he sounded like he was plucking one out of thin air – he also refused to give me a last name.
His parting suggesting was I download new firmware. Done that. Still doesn’t work. So now I 34 minutes into another call to the Philippines. Oh… here’s Ronald… He wants me to do everything that John had me do. Is still doesn’t work.
What a lousy product – three hours of trying to get a very basic install done. What lousy customer service. I’ll never buy another Belkin product and I recommend you don’t either.
And as for companies that outsource their customer service to companies that operate under the cloud of fake anonymity – don’t do business with them.