Andy on Twitter

  • Further spotlighting the Wallabies Woes ,
  • Like wo has tapes anyway? Or even a tape recorder? Or a tape player? Or a fax? ,
  • RH: respect the opportunity you have @Cannes_Lions,
  • Kraft: Stay humble. Work hard. What happened yesterday has no relevance to today or next week. Don't wait for chance. @Cannes_Lions,
  • RH: companies matter in terms of getting stories out to people. @Cannes_Lions,
  • RH points to Trad media co's entering OTT ... @Cannes_Lions,
  • Kraft: nothing bad happens that doesn't have some good associated with it @Cannes_Lions,
  • Kraft: Eventually will be a NFL team in London @Cannes_Lions,
  • Kraft: The future is OTT - which means goodbye TV as we know it. Mobile + streaming + integration with games = winner @Cannes_Lions,
  • Kraft is concerned middle class not doing as well as they should. So right @Cannes_Lions,
  • The hard thing and the right thing are the same thing. Kraft @Cannes_Lions,
  • Practice patience. Never make a change unless you have something better. Kraft @Cannes_Lions,
  • Great orgs are built on inspired talent that is difficult to manage, sometimes large in confidence and ego, strong: Kraft at @Cannes_Lions,
  • The best tend to be the most creative - and tend to be the most difficult. As a leader you must learn to live with that. Kraft @Cannes_Lions,
  • Cannes debate underway.,
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I Don’t Recommend: Belkin

I purchased one of their new, super cool routers on Saturday from Best Buy. It doesn’t work.

This is no cheap router. It’s one of the Pre-N, MIMO routers. It doesn’t work. I spent just over an hour on the phone with John in the Philippines. when I asked his name he sounded like he was plucking one out of thin air – he also refused to give me a last name.

His parting suggesting was I download new firmware. Done that. Still doesn’t work. So now I 34 minutes into another call to the Philippines. Oh… here’s Ronald… He wants me to do everything that John had me do. Is still doesn’t work.

What a lousy product – three hours of trying to get a very basic install done. What lousy customer service. I’ll never buy another Belkin product and I recommend you don’t either.

And as for companies that outsource their customer service to companies that operate under the cloud of fake anonymity – don’t do business with them.

3 Responses

  1. By sun kim on January 10th, 2006 at 11:19 am

    Belkin products are okay if you know what to buy and do your research before-hand. Routers can be tricky especially newer technology that may have compatibility issues with other wireless devices. Try turning off or reducing the transmission type (like 108Mbps to just 54Mbps) or reducing the power. Also, check to see there no interference issues with your cordless phone or microwaves. Also, check to see your DSL modem is not conflicting with the router settings.

    Personally, I like NetGear or SMC. They are cheap to buy online (especially refurbished) and they’ve always worked for me. I’ve been using mine for years with no problem.

  2. By Steven Kempton on January 10th, 2006 at 2:23 pm

    I had a similar problems with a Belkin Router I set up for my sister. I ended up returning it to Walmart. But eventually I discovered it was a cable modem issue (couldn’t have usb and a ethernet connection at the same time). It was DLink’s customer service who finally worked it out since they were the next one I went with. Shame because the Belkin gear always seems to be cheaper.

  3. By Sam Heeney on January 13th, 2006 at 8:13 pm

    I just bought a netgear router. Couldn’t install it and began to doubt my own ability with technology. Phoned netgear and they talked me through and sorted it out. There was a problem that router would not connect to the net so they had me re program it. Good on netgear even if everyone I spoke to had an Indian accent not sure where the call centre is!!!

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