Andy on Twitter

  • Connect

Change the Way You Work

        • Chromecast is on fire. Wait till you start using Chromebox. It is going to change your workplace forever. A year after launch, Chromecast streaming sticks have been used 400 million times to cast media to TVs. But the bigger story is that Chromecast is starting to change our concept of a TV itself.
        • And this is what happens when you focus on customer experience. Amazon.com Announces Second Quarter Sales up 23% to $19.34 Billion. Thank goodness because their TV ads aren’t going to do it for them.
        • The Evolving VC Industry – some great observations. The VC industry is changing. The press has focused on the wrong story – crowd funding. The bigger story is the shift from public financing to private financing and the bifurcation of the venture industry. This presentation examines the case.
  • Connect

Disrupt or Be Disrupted

  • Australia is a prime target for digital disruptors: Boston Consulting Group’s CEO nails what Aussie businesses need to do to stay alive. “Australian companies are in danger of being pushed aside by innovative competitors from at home and abroad unless they move more quickly to catch up with the digital revolution.”
  • What is your cognitive bias… go on, have some fun, find out.
  • So much for privacy. Are you correlating purchase data with advertising behaviour? Here’s how. Everyone in advertising is buying exhaustive records of your purchases—all your purchases—and comparing them to your viewing habits so that they know which ads you saw and whether or not they changed your behavior.
  • And on privacy… more than half of mobile users don’t want their location tracked. And the reason is practical. Of the 50 percent of participants who didn’t want to be tracked online, privacy was the No. 1 reason offered, at 51 percent. Another 13 percent didn’t want to receive too many messages and 8 percent were wary of irrelevant messages. An additional 5 percent of users were afraid a marketer would manipulate their information or send inappropriate and uninteresting messages.
  • Your actions will be tweeted. Southwest deals with a Twitter issue, the wrong way. Again exposing how quickly a great social program can be corrupted and polluted by actions at the edge of the network. In short, have you trained your frontline staff on social media and your preferred response to issues.
  • Yes We Cannes: Chris has some great takeouts from his journey to Cannes. Wrestling Possums is a blog to follow.
  • Loved

The Shift

Great few days meeting with VC in Silicon Valley. 

Five years ago they wouldn’t have looked at a Kiwi or Aussie company that hadn’t started moving all its operations to the US,  or,  we already here.

Now,  thanks to Xero, Atlassian and others they see this as an advantage – especially for teams like engineering and development.

That’s a huge shift.

  • Loved

eComm 101 & Why Amazon is Beating Google

I’m still astounded how weak most major retailers are at retailing online. Its as if though the Internet arrived last week, Amazon two days ago and they got going yesterday. 

From search to the site, it remains a horrid experience. Take my search this afternoon for “Caifornia King Size Sheets”.

#1 Don’t Waste Time On Paid Search When You Don’t Have What the Customer Wants

First, a number of Australian retailers respond with paid search. Challenge is they are selling King Size sheets, not California King. A waste of money and time for me.

#2 A Specific Search Should Yeild a Specific Result

So, I turn to Macys who takes me to a generic bed linens page. When a consumer conducts a specific search, respond with a specific result. By not doing so I abandon the site completely as not relevant and go back to my original search.

#3 Don’t Present, in the eCommerce Funnel, Products You Don’t Sell Online

Then over to Bed Bath & Beyond, they have a good selection of product at first glance. But click one level deep and you discover the item is no longer available online. Catalogs masquerading as eCommerce sites frustrate consumers and drive them away. Moreover, there is no omnichannel experience indicating where you might get them in the real world. Save this for another part of the site or search experience.

Now, head over to Amazon and type the same search query in. There you have it, specifically the products you want instantly. No blind alleys, no unavailable product, no results not relating to your search.

Google as much as retailers need to wake up to this performance disparity. If they don’t, it is going to cost them revenue and share.

 

  • Loved

Mesmerising

  • Learned

When Systems of Engagement Meet Systems of Interaction

Enjoyed a hour or so at the IBM event at Vivid today. IBM is super smart at pulling off these events – interactive, iPads for content and Q&A, great speakers.

John Tolva, former CTO of Chicago City and leader of smart infrastructure start-up PositivEnergy, whose “open government” initiatives included ubiquitous high-speed broadband and data analytics for citizen services has some great observations on the requirements for big data to exist. Specifically all those cables running alongside sewer pipes. The cloud seems lots less like the cloud through that lens.

Chicago is working some interesting projects to expose citizens to the carbon footprint of the city.

Dr Robert Morris – and Aussie leading IBM labs had some great thoughts on data and specifically the need to think about data in new ways. The system of record is exploding all around us and is in contrast to the system of engagement. More than half the data being created is now from sensors. This is going to drive demand for cognitive computing – rather than rules or model driven, it is learning based. Through cognitive computing we get to solve big problems where the system of record meets the system of engagement.

Other soundbites worth noting:

  • Analytics leads to an average of 8% increased efficiency and £3000 increased profit per employee” case study from UK.
  • Don’t forget the unsexy parts of Big Data: Standardising & Normalising – JT
  • Open Data = citizen empowerment
  • 50% of the worlds data is coming from sensors .. Dr Robert Morris, VP Global Labs
  • Challenge is to design a city thinking of its IA not just physical architecture
  • Drive digital engagement with citizens – make every community a smart community

Great event – pithy, sharp presentations.

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