Wildstrom’s wish for the next Windows … I keep reading about the start-up time but just don’t face that as an issue. For me it is integrating drivers into one solid tool that works. I want any display, printer or mouse recognized instantly and calibrated. Then I want to save those settings as profiles. Windows used to do this… I must reset my display settings a minimum of ten times a day.
Jeff Jarvis on Dell and “Loving the Customers that Hate You”… I’m intrigued by customer service that scales proportionately to the product made or service delivered. Lexus is a sure winner in my book. Notable is that in BW’s list, while many are luxury brands an equal portion are those that have made customer service an anchor tenet of their brand. Southwest Airlines, JetBlue and Nordstrom being examples.