• Connect

Idea Bank

We’ve launched our Idea Bank providing a place for customers to give and vote on ideas related to financial services and banking. Look forward to your thoughts and ideas.

  • Inspired

Reach & Engagement Matter

John has clearly been very busy. In his latest post on the big five he gets at why reach and engagement matter. I’m often shocked by how much emphasis is placed exclusively on reach without looking at engagement.

Second, the companies must have scale in terms of direct reach to consumers. By this I mean their brands are used as meaningful platforms by hundreds of millions of people on a frequent basis.

Third, the companies must have deep engagement with those consumers, the kind of engagement that builds brand and creates massive stores of useful data. The relationship between the brand and its customer has to be meaningful and consistent (therefore creating permission to extract a premium and offer new products and services). It takes an ongoing service relationship for such engagement to occur – Microsoft with Xbox or Windows, for example, or Facebook with its core service. On the chart, I’ve ranked engagement and data on a scale of one to ten, based in part on my work on the Web 2 map earlier this year, and partly on my own experiences. (As with other parts of this chart, I ask for your help in codifying this metric, should you be so inclined.)

  • Inspired

Zero Email

Love what they are up to at Atos. While banning email might seem extreme, it might be the only way to drive change quickly.

“We are producing data on a massive scale that is fast polluting our working environments and also encroaching into our personal lives,” he said in a statement when first announcing the policy in Feburary. “At [Atos] we are taking action now to reverse this trend, just as organizations took measures to reduce environmental pollution after the industrial revolution.”

  • Loved

Bob & Doreen

Thought you might enjoy this.

  • Learned

Seeing Clearly

I’m a big fan of Evernote. If you are too, try out Clearly in the Chrome store. Great way to reduce the clutter and read.