Archive for the ‘Media’ Category

I’ve finally started contributing to Brandshift… the new branding blog over at Corante. Sorry for the delay guys… My thanks to Stowe and Hylton for the encouragement. I’m zeroed-in on the intersection between branding, communications and social networking technologies. So, lots more to come.

My First post extends some of the thinking here on FryGate where I try to make the point that:-

This new medium – these new communities and conversations – are set to reshape branding. Brand marketers have been stuck on transmit for decades. The smart ones who looked to have the very act of marketing become a conversation were quickly isolated as guerilla or viral marketers. The Blogsphere changes that. Use it to simply transmit, or purely for stunts, and you miss its enormous potential.

Susan Getgood makes some great points and hits on the transparency issue I touch-on at Brandshift:

On the other hand…. we need to figure out how to tell a blog that has the reporting or opinions of a true live person (whether we think they are a wing nut or not) from a blog that is an invented piece of fiction (funny or sad, effective or lame, it doesn’t matter). Why? Because we rely on blogs to be the voices of real people, people like us with whom we will agree some of the time, and disagree others. People we can respect and trust.

Any successful brand is built on trust. Trust is granted where transparency exists.

Care of Good Morning Silicon Valley…

“What would she get if the firm

had done well? A country?”

Jeffrey Sonnenfeld, associate dean of the Yale School of Management, is boggled by former HP CEO Carly Fiorina’s $21.1 million severance package.

Hey, and everyone needs a pack of these…

Dan comments on McDonald’s use of a fake blog as part of it’s recent Lincoln fry ad campaign. He also points over to Kevin Dugan who while liking the campaign is equally appalled that someone would create a fake blog.

I’m not likely to win any points here but hey, it’s all about free speech right? Creating fake blogs given the righteousness of the blogspehere isn’t a particularly smart thing to do. But part of me says lighten up gang – they’re having a little fun. A bit like all those newspapers that demonstrate at least a modicum of wit on April Fools day. From the get go I saw the blog as nothing other than fun marketing campaign – a little goofy, silly and OK, lame…

The great thing about the blogsphere is all points of view are represented – we all get to express our thoughts on acts like this. And, at the same time, I suspect provide a useful little virtual focus group for the marketers at McDonalds.

And all this chatter, increases the viral buzz behind the campaign. In fact, it might be the case that unless you are really, really offended by something you blog nada on the grounds that all you’re doing is fanning the flames of the very thing that annoyed you in the first place.

And I wonder if at some point the major Blog engines start to control the very medium they are spawning. Maybe only real blogs are allowed? Now were getting into censorship, which begs the very question we started with – Is there anything wrong with a fake blog?

Some thoughts from the road…

Transparency remains one of the banner issues for communicators and our industry. I’ve been pretty vocal on this so sorry if this is getting tiresome. But the more I read from communicators the more I wonder if there isn’t a need for a deeper and more focused dialogue on the issue – like a group of us get in a room and hash it out. David Berlind and Dan Gillmor have been speaking to the issue from both a media and PR perspective. But where are the communicators?

This got me thinking on a couple of fronts…

Is transparency an issue for communicators? The straightforward answer is YES! But it isn’t that straightforward. It’s going to require that in-house communicators sit down with their legal and finance teams – especially the security lawyers – and develop a shared view of what transparency means. The outcome might be a set of behaviors, practices and polices that really articulate what transparency means in the context of the business – a kind of playbook. Transparency runs deeper than fiduciary responsibility – it cuts to the core of an organization. So this ain’t just an issue for the lawyers, accountants or PR people. It’s as much a cultural issue as a procedural one.

At another level we need to do a whole lot about this issue immediately. Starting with the development of a common set of standards. David Berlin has a cool idea called JOTS – Journalist Online Transparency System. We might call ours PROTS – Public Relations Online Transparency System. The two should sync where at all possible.

PROTS would cover a whole range of ground. It might include protocols for using third party spokespeople. And the use of anonymous spokespeople. In this instance, transparency is greater than anonymity. In other words, say who you are, what your title is and what you are saying. Don’t hide behind the veil of “spokesperson”.

David also has some thoughts regarding the use of email. We need standards here quick.

What about posting transcripts of interviews and the like? This is one manifestation of transparency. I don’t buy the argument that we shouldn’t do this on the basis that executives say screwball things in interviews that might slip by the journalist only to be escalated with the posting of a transcript. OK, on occasions the brain does disengage from the mouth and all kinds of things come out. Maybe posting transcripts will make spokespeople think a little harder. After-all, every interview is on the record – and if you don’t want it on the record you could agree to switch the tape and transcript off. Not exactly full transparency but better than what we have today and this would allow for casual or confidential conversations to take place. In other words, conversations can take place outside of the interview.

Can technology help? Yes, but communicators will first need to resource for transparency. This is a new workload. I remember my first weeks at Nortel – there was a really impressive guy who’d been a communicator for decades. And he had big files of interviews and the like. Big files. What this taught me is the importance of “keeping the record” and archiving everything. I fear this had been largely lost on many comms teams today. Perhaps the pursuit of transparency will actually enhance institutional memory.

Imagine an RSS feed on major interviews that would provide all the information for people that are interested?

More to come on this. Please send me your thoughts. One of my questions is – do we push for our existing industry bodies to do this, or do we take it on and publish a reference doc for PRs to contribute to…?

This time from Chris Shipley:

In a blogosphere of connected, fast-breaking posts, you can’t control the story. It’s that simple. Paradoxically, the best way to control a story is to let it go. The more openly and honestly you expose the corporate story — the more transparent the company becomes, the better off your company will be.

Nothing new there. In fact anyone that’s had to deal with El Reg or C/Net will be pretty familiar with this credo.

What is new is the thinking behind and on David Berlin’s Media Transparency Channel. All credit to David for engaging in conversations rather than just transmitting. His latest post has some of my comments on PR Transparency. I think David is the first to shine light on the symbiotic relationship between media and PR – and the transparency conundrum that results.

“It’s about journalists figuring out how to best deliver transparency without being disrespectful to the people that give them their competitive advantage (as journalists).”

I’m working a longer post on this so will leave it at that for now. David and Chris make the right point which is embrace transparency before it embraces you.