The New Journalist/ism
In case you missed it, the new journalist/ism is upon us. Powered by wifi and blog-engines, journalists like Dan Farber over at ZDNet are hammering out stories live from announcements. They are breaking a few rules along the way – commenting on what ‘competitors’ are saying – in this case Shankland, opting for speed over gramatical accuracy, and capturing the essence of the event.
This has been going on for a while now – Farber’s peice on ZDNet today just bought it home for me.
If you are in a non-technology industry and see this happening in your trade rags and elsewhere I’d love a few other examples.
Reuters Blogging
Reuters debuted blogs last week. Total miss by me, thanks to the FH team for flagging. So far lots on CES but little else.
I Don’t Recommend: Belkin
I purchased one of their new, super cool routers on Saturday from Best Buy. It doesn’t work.
This is no cheap router. It’s one of the Pre-N, MIMO routers. It doesn’t work. I spent just over an hour on the phone with John in the Philippines. when I asked his name he sounded like he was plucking one out of thin air – he also refused to give me a last name.
His parting suggesting was I download new firmware. Done that. Still doesn’t work. So now I 34 minutes into another call to the Philippines. Oh… here’s Ronald… He wants me to do everything that John had me do. Is still doesn’t work.
What a lousy product – three hours of trying to get a very basic install done. What lousy customer service. I’ll never buy another Belkin product and I recommend you don’t either.
And as for companies that outsource their customer service to companies that operate under the cloud of fake anonymity – don’t do business with them.
The Year In Media Errors
This one is too good to miss…
Still Emailing Hacks? Feed Them!
Charles from the Guardian explains why he isn’t reading emails anymore.
Feeds matter:
So I’m not going to read things that are obviously press releases because the possibility of it just being annoying or irrelevant is too great; I’m going to go to my aggregator instead, because I’ve chosen every feed there for its potential interest.
