Andy on Twitter

  • Love this... ,
  • Like how McKinsey frames culture and behaviour together. ,
  • Fed Up with Super Rugby games stopages for criminal investigations. Equaly tired of thuggery ,
  • Quarter final super rugby and the stadium looks pretty empty. Sad state of super rugby in AU,
  • Agree with Mark - don't get it. Don't need to be reminded that my sandwich was a beauty chook. ,
  • I just published “The Cannes Conundrum” ,
  • Church in London has a little cafe in the entrance serving Allpress coffee. How good is that. God and coffee to go. ,
  • That flight to London is one epic trip. Thanks for an enjoyable flight.,
  • Must read for all marketers... ,
  • ... instead correlate TV to commercial outcomes, not online viewing ,
  • ... but buying TV so people watch you on YouTube while trying to sell Tide... that's more than strange ... ,
  • Another reason TV is so important a part of the Mix - spillover into online engagement ... ,
  • Well that's a change. Might be better to focus on the tech stuff though. And the need for lots of it. ,
  • Some beautiful coffee kit here... ,
  • Further evidence that the IRB are nearly as out of touch with rugby performance as the ARU ,
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Passengers Want a Bill of Rights Uses Blog to Draw Support

I fly lots. And I mean lots. Hundreds of thousands of miles a year. I’m constantly astounded by how appallingly airlines treat their customers. A group of passengers is now moving – using a blog — to rally support for a Passengers Bill of Rights. This has been needed for sometime – the big Airlines are a law unto themselves.

You can read the full story in the Merc. There is a group of customer-centric carriers that get it (Southwest, Virgin, Air New Zealand). There is another group that don’t – American, United, British Airways…). Those that do get it should get behind the Bill of Rights. Those that don’t are likely to dismiss poor service as “anomalies”  and that is the very reason we need a Bill of Rights.

Disclosure: Southwest Airlines is a client of Group Lark.

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