Andy on Twitter

  • RH: respect the opportunity you have @Cannes_Lions,
  • Kraft: Stay humble. Work hard. What happened yesterday has no relevance to today or next week. Don't wait for chance. @Cannes_Lions,
  • RH: companies matter in terms of getting stories out to people. @Cannes_Lions,
  • RH points to Trad media co's entering OTT ... @Cannes_Lions,
  • Kraft: nothing bad happens that doesn't have some good associated with it @Cannes_Lions,
  • Kraft: Eventually will be a NFL team in London @Cannes_Lions,
  • Kraft: The future is OTT - which means goodbye TV as we know it. Mobile + streaming + integration with games = winner @Cannes_Lions,
  • Kraft is concerned middle class not doing as well as they should. So right @Cannes_Lions,
  • The hard thing and the right thing are the same thing. Kraft @Cannes_Lions,
  • Practice patience. Never make a change unless you have something better. Kraft @Cannes_Lions,
  • Great orgs are built on inspired talent that is difficult to manage, sometimes large in confidence and ego, strong: Kraft at @Cannes_Lions,
  • The best tend to be the most creative - and tend to be the most difficult. As a leader you must learn to live with that. Kraft @Cannes_Lions,
  • Cannes debate underway.,
  • Thanks for a great session and for the beautiful and inspiring work. @Cannes_Lions,
  • Profit of 8 pounds for every 1 spent - rallies employees in critical trading period - emotion pays @johnlewisretail,
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Passengers Want a Bill of Rights Uses Blog to Draw Support

I fly lots. And I mean lots. Hundreds of thousands of miles a year. I’m constantly astounded by how appallingly airlines treat their customers. A group of passengers is now moving – using a blog — to rally support for a Passengers Bill of Rights. This has been needed for sometime – the big Airlines are a law unto themselves.

You can read the full story in the Merc. There is a group of customer-centric carriers that get it (Southwest, Virgin, Air New Zealand). There is another group that don’t – American, United, British Airways…). Those that do get it should get behind the Bill of Rights. Those that don’t are likely to dismiss poor service as “anomalies”  and that is the very reason we need a Bill of Rights.

Disclosure: Southwest Airlines is a client of Group Lark.

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